Introduction

D.Med Homecare GmbH (“DMHC”, or “we”) provides home hemodialysis services and the quality and safety of care for our patients is our primary focus.

In doing so, we place great emphasis on protecting your fundamental rights and freedoms and your privacy when your personal data is processed.

With this website we would like to inform you about our company and our services in the field of home hemodialysis and with the help of this privacy policy we would like to inform you about how we collect and use your personal data when you visit and use our website (www.dmed-homecare.com) or our social media presences (D.med Homecare).

This Privacy Policy is primarily based on Swiss data protection law (DSG), taking into account the revised Data Protection Act (expected to enter into force on September 1, 2023). In addition, the Privacy Policy is also aligned with the EU General Data Protection Regulation (GDPR). Although the GDPR is a regulation of the European Union, it is relevant for Switzerland.  The FADP is heavily influenced by EU law, and companies outside the European Union or EEA must comply with the GDPR under certain conditions.

Controller of data processing

DMHC is responsible for the collection, use and disclosure of personal data under this Privacy Policy.

If you have any privacy-related inquiries, claims or information regarding D.Med Homecare, a copy of an official identification document may be enclosed and directed to the following D.Med Homecare contact address:

D.med Homecare Ltd.

Auwiesenstr. 24

9030 Abtwil, St. Gallen

Switzerland

You can also reach us at dataprotection@dmed-healthcare.com or our contact form.

Purpose and legal basis

Cookies

The internet pages of D.med Homecare partly use so-called cookies. Cookies do not cause any damage to your computer and do not contain viruses. Cookies serve to make our offer more user-friendly, more effective and safer. Cookies are small text files that are stored on your computer and saved by your browser.

Most of the cookies used by our website are so-called “session cookies”. They are automatically deleted after the end of your visit. Other cookies remain stored on your terminal device until you delete them. These cookies allow us to recognize your browser on your next visit.

By law, we may store cookies on your device if they are strictly necessary for the operation of this site. For all other cookie types, we need your permission.

You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be limited.

Cookies that are required to carry out the electronic communication process or to provide certain functions that you have requested (e.g. shopping cart function) are processed on the basis of our legitimate interest in storing cookies for the technically error-free and optimized provision of its services.

Insofar as cookies are used by third-party companies or for analysis purposes, we will inform you separately about this within the framework of this data protection declaration and, if necessary, request your consent.

List of cookies

The list of cookies used by our website, their purposes and legal bases for their processing, the providers of the cookies, and the retention period are shown in the table below:

 

Name

Purpose

 Provider Legal basis Retention period

CookieConsent

Stores the user's cookie consent status for the current domain.

Cybot A/S

Legitimate interest of the DMHC

Until the purpose is achieved or 1 year

_icl_current_language

Stores the user's preferred language on the website.

D.Med Homecare GmbH

Legitimate interest of the DMHC

Until the purpose is achieved or 1 day

_ga

Registers a unique ID that is used to create statistical data about how the visitor uses the website.

Google

Your consent given to DMHC

Until the purpose is achieved or 2 years

_gat

Used by Google Analytics to throttle the request rate.

Google

Your consent given to DMHC

Until the purpose is achieved or 1 day

_gid

Registers a unique ID that is used to create statistical data about how the visitor uses the website.

Google

Your consent given to DMHC

Until the purpose is achieved or 1 day

Manage cookie settings

You can easily accept and manage cookies when you visit our website for the first time by ticking the offered cookie categories you agree with and selecting OK in Cybot A/S’s pop-up cookie banner.

Once you have agreed to the use of cookies, you can change your preferences regarding the use of cookies at any time by selecting the “Change Consent” option at the bottom of the website.

For more information about cookies, click on the privacy-cookie-policy link in the cookie banner or visit https://dmed-healthcare.com/cookie-privacy-policy/. Here you will also receive an identification number and the date for your consent given by Cybot A/S via pop-up cookie banner.

Hosting and content delivery network

This website is hosted by an external service provider (Frankfurt am Main, Hessen, Germany). The personal data collected on this website is stored on the hoster’s servers. This may include, but is not limited to, IP addresses, contact requests, meta and communication data, contractual data, contact details, names, website accesses and other data generated via a website.

The hoster is used for the purpose of fulfilling the contract with our potential and existing customers and in the interest of a secure, fast and efficient provision of our online offer by a professional provider.

Our hoster will only process your data to the extent that this is necessary for the fulfillment of its service obligations and will follow our instructions with regard to this data.

We have concluded a contract with our hoster for data protection-compliant processing.

Server log files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

  • browser type and browser version
  • Operating system used
  • referrer URL
  • Host name of the accessing computer
  • Time of the server request
  • IP address

This data is not merged with other data sources.

The collection of this data is based on our legitimate interest in the technically error-free presentation and optimization of our website – for this purpose, the server log files must be collected.

Inquiry by telephone or contact form

If you contact us by phone or our contact form, your inquiry including all personal data resulting from it (name, telephone number if applicable, e-mail address and the content of your inquiry) will be stored and processed by us for the purpose of processing your request. We do not pass on this data without your consent.

The processing of this data is based on the performance of a contract, if your request is related to a contract, or for the implementation of pre-contractual measures, if this is necessary to respond to your request. In all other cases, the processing is based on our legitimate interest in the effective processing of the requests addressed to us.

The data you send to us via contact requests will remain with us until you request us to delete it, revoke your consent to store it, or the purpose for storing the data no longer applies (e.g. after we have completed processing your request). Mandatory legal provisions – in particular legal retention periods – remain unaffected.

Google Analytics

 

Cookies are used on our website to collect an anonymous analysis of the usage behavior of website visitors. Therefore, when you visit our website, we ask you to consent to the collection of this data by cookies. Google Analytics by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA (“Google”) is used on our website. Google uses “cookies” (text files) in its service, which are stored on your computer and enable an analysis of your surfing behavior when visiting the website. This makes it possible to assign data, sessions and interactions across multiple devices to a pseudonymous user ID and thus analyze a user’s activities across devices. The information generated by the cookies (e.g. time, location and frequency of website visits including IP address, length of stay, operating systems used and origin of the user) is transferred to Google in the USA and stored there. We have activated the IP anonymization function on this website. This means that your IP address is shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area before being transmitted to the USA. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google.

Using the cookie banner on our website, you can reject and deactivate tracking (see item “List of cookies used” and “Manage cookie settings” of this privacy policy).

You can also prevent the collection and processing of your data by Google by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de.

The use of this analysis tool is based on your declared consent, which can be revoked at any time.

The user identification data (e.g. user ID) sent by us and linked to the cookies are automatically deleted after two years. We have concluded an order data processing contract with Google.

Further information on data protection and Google’s terms of use can be found at https://www.google.com/analytics/terms/de.html and https://policies.google.com/privacy?hl=de&gl=de.

Google Conversion Tracking

 

This website uses Google Conversion Tracking. Provider is Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA (“Google”).With the help of Google conversion tracking, Google and we can recognize whether the user has performed certain actions. For example, we can evaluate which buttons on our website were clicked how often and which products were viewed or purchased particularly frequently. This information is used to create conversion statistics. We learn the total number of users who clicked on our ads and what actions they took. We do not receive any information with which we can personally identify the user. Google itself uses cookies or comparable recognition technologies for identification. The use of Google conversion tracking is based on Art. 6 (1) lit. f DS-GVO. The website operator has a legitimate interest in analyzing user behavior in order to optimize its website. If a corresponding consent has been requested (e.g., consent to store cookies), the processing is carried out exclusively on the basis of Art. 6 (1) lit. a DS-GVO; the consent can be revoked at any time. More information on Google conversion tracking can be found in Google’s privacy policy: https://policies.google.com/privacy?hl=de.

Social Media

We do not process personal data via the cookies of the social plug-ins of Facebook or LinkedIn for sharing content. Instead, we use a tool called Shariff to prevent your personal data from being transmitted to these social networks before you decide to share content on these platforms. If you still choose to share content on these platforms, you will be redirected to the social networks’ websites, which are governed by their respective privacy policies.

 

For more information about Shariff, please visit the following link:

https://www.heise.de/ct/ausgabe/2014-26-Social-Media-Buttons-datenschutzkonform-nutzen-2463330.html

Social Media

We are represented on social media platforms with a company page.

We would like to use these social media platforms to provide further information about the company, its products and services and to offer the opportunity to contact us.

We are on

  • Facebook
  • LinkedIn

with a profile.

When you visit or interact with a profile on a social media site, personal data may be processed. The data associated with a profile when you use it is also personal data. In addition, when a profile is visited, data about that visit is automatically collected, which may be personal data.

Visiting a social media page

Facebook

When you visit our Facebook page D.med Homecare, which we use to provide information about the Company, its products and services, certain data about you is processed.

Meta Platforms Ireland Limited (“Meta”) is the sole controller of this processing of your data.

For more information about how Meta processes your personal data, please visit https://www.facebook.com/privacy/explanation.

Your options to object to certain of these data processing operations can be found at https://www.facebook.com/settings?tab=ads.

Through Meta, we receive anonymized data about the actions people take when using our Facebook or Instagram page (“Page Insights”).

 

For more information, please see the Meta Privacy Policy at https://www.facebook.com/privacy/explanation.

LinkedIn

LinkedIn Ireland Unlimited Company (“LinkedIn”) is solely responsible for processing personal data when you visit our LinkedIn page.

For more information about how LinkedIn processes your personal data, please visit https://www.linkedin.com/legal/privacy-policy?trk=homepage-basic_footer-privacy-policy.

When you visit our LinkedIn page D.med Homecare, follow this page or interact with it, LinkedIn processes personal data about this and makes this available to us in anonymized form (“Page Insights”).

In doing so, LinkedIn primarily processes data that you have already provided to LinkedIn via information on your profile (e.g. function, country, industry, seniority, company size and employment status).

In addition, LinkedIn processes data about how you interact with our website, e.g., whether you become a follower of our website.

LinkedIn does not provide us with any personal data with this data, nor is it possible for us to draw conclusions about individual users based on this data.

We and LinkedIn are jointly responsible for the processing of this personal data.

These statistics enable us to analyze and evaluate user behavior on our site and to improve our site. The basis for this processing is our legitimate interest in improving our LinkedIn page.

We have entered into an agreement with LinkedIn on joint responsibility for the processing of personal data. You can view this agreement at https://legal.linkedin.com/pages-joint-controller-addendum.

In accordance with this agreement:

  • LinkedIn is responsible for enabling them to exercise their rights under the DPA. To this end, you may contact LinkedIn online (https://www.linkedin.com/help/linkedin/ask/PPQ?long=en) or reach LinkedIn using the contact information in the Privacy Policy. You may contact LinkedIn’s Data Protection Officer at https://www.linkedin.com/help/linkedin/ask/TSO-DPO. To exercise your rights in relation to the processing of personal data in connection with Page Insights, you may also contact us using the contact details provided here.

The Irish Data Protection Commission is the lead supervisory authority overseeing the processing of Page Insights. You have the right to lodge a complaint with the Irish Data Protection Commission or any other supervisory authority at any time.

Processing of personal data that you provide to us via social media pages

We also process information such as usernames, contact details or a message to us that you have provided to us via our social media pages. This processing is based on our legitimate interest in contacting the person making the request and processing the request.

In addition, we may process this data for evaluation and marketing purposes based on our legitimate interest in developing and improving our offering so that we can provide you with targeted information about the company, its products and services.

Further data processing may take place if you have consented or if this serves to fulfill a legal obligation.

Data processing by third parties

Your data will not be passed on to private parties via the website without legal obligation or your express consent. Exceptions to this are our service partners that we need to process the contractual relationship (e.g. the post office, courier services or freight forwarders, tools to provide our services in the areas of accounting, general order management, website and database maintenance). In these cases, we strictly comply with the requirements of applicable data protection laws. The scope of data transfer is limited to a minimum. In addition, we ensure compliance with data protection principles and confidentiality vis-à-vis our service partners by means of appropriate agreements.

Cross-border disclosure

DMHC may transfer your data within the D.Med Group as well as to third parties in any other country outside Switzerland, provided that these countries have adequate data protection. If data is transferred to a country without adequate data protection, DMHC will ensure adequate protection by using sufficient contractual safeguards for example.

 

3.    Rights of the data subject

The Federal Data Protection Act (FADP) provides you with many rights to influence the processing of your personal data:

  • You may request that we inform you about the personal data we hold about you.
  • Upon your request, we will provide you with the personal data about you.
  • If you believe that we no longer need this data, you can also request that we delete it or stop using it.
  • You may also restrict the use of your data.
  • You can request that we correct inaccurate or incomplete personal information we hold about you.
  • At your request, we will securely transfer your information to another provider if you wish to continue treatment elsewhere.
  • You may revoke the consent you have given to us at any time, free of charge, without giving any reasons.

 

You can exercise these rights by sending us a written notice, to the place indicated in point 2.

Please note, however, that the right to erasure and restriction of processing may be denied in certain circumstances (e.g., if processing is necessary to comply with legal obligations or to establish, exercise or defend legal claims).

If you believe that the processing of your personal data does not comply with applicable laws, we ask you to notify us accordingly or you may lodge a complaint with the Federal Data Protection and Information Commissioner using the contact details below:

 

Eidgenössischer Datenschutz- und Öffentlichkeitsbeauftragter (EDÖB)

Feldeggweg 1, 3003 Bern, Schweiz

Tel.: +41 58 462 43 95

Fax: +41 58 465 99 96

www.edoeb.admin.ch

Duration of storage of personal data

DMHC processes and stores your personal data for as long as it is necessary for the fulfillment of our contractual and legal obligations or otherwise the purposes pursued with the processing, i.e. for example for the duration of the entire business relationship (from the initiation, processing to the termination of a contract) as well as beyond that in accordance with the statutory retention and documentation obligations. In this context, it is possible that personal data will be retained for the time during which claims can be asserted against us and insofar as we are otherwise legally obligated or authorized to do so or legitimate business interests require this (e.g. for evidence and documentation purposes).

Data security

We take appropriate technical and organizational security measures to protect your personal data from unauthorized access and misuse, such as issuing instructions, training, IT and network security solutions, access controls and restrictions, encryption of data carriers and transmissions, pseudonymization and controls.

Adaptation of the privacy policy

DMHC may amend this privacy policy at any time without notice or communication.

Changes to this privacy policy will be effective once the new privacy policy is posted on our website.

We encourage you to review our privacy policy periodically when you access our website.

This privacy statement was last modified on 19.05.2022.

Privacy-Cookie-Policy

This website uses cookies.

We use third-party services to analyze your usage of our website. These services help us to improve our website and its content. In order to use these services, we need your consent. You can change and revoke your consent at any time under Cookie Settings. You can find further information in our privacy policy.

Further information on the subject of cookies at https://www.dmed-homecare.com/privacy-cookie-policy.

Cookies are small text files used by websites to make the user experience more efficient.

By law, we may store cookies on your device if they are strictly necessary for the operation of this site. For all other cookie types, we need your permission.

This site uses different types of cookies. Some cookies are placed by third parties that appear on our pages.

Learn more about who we are, how to contact us and how we process personal data in our Privacy Policy.

Please provide your consent ID and date when you contact us regarding your consent.

Your consent applies to the following domains: https://www.dmed-homecare.com  

Your current state: decline.

Your Consent ID: 

Consent Date: 

Change consent

 

 

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